Frequently Asked Questions

Everything you need to know about bringing Mercator style into your home.

What is the typical shipping timeframe for furniture items?

Standard furniture delivery typically takes 7-14 business days. Smaller home decor items usually arrive within 3-5 business days depending on your location.

Do you offer white-glove delivery and assembly?

Yes, for a flat fee we offer premium white-glove service which includes room-of-choice delivery, full assembly of your furniture, and removal of all packaging materials.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.

Are your wood products sustainably sourced?

At Mercator, we prioritize the planet. 90% of our wood collections are crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.

Can I request fabric swatches before purchasing a sofa?

Absolutely. You can order up to five complimentary fabric swatches through our website to ensure the color and texture perfectly match your home's aesthetic.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm and Klarna for larger home investments.